FAQs
Collapsible content
Do you provide prints?
We provide prints! All our packages will come with prints either in 2x6" or a full photo layout in 4x6 or 6x4".
When you secure your date, we will be sending an event questionaire for you to choose the layout and design.
How early do you need to set up?
We usually arrive at least an hour and a half before your rental time to set up and ensuring that everything is running smoothly. The cost does not include set up and tear down phase.
Please kindly let us know if the set up time will coincide with any activities that can cause disruption.
Do you do custom props?
Yes!!! We will be providing a traditional props and 3D PRINTED props, we are proudly collaborated with Universeways,llc to make this unforgettable memories!
An extra fee for custom props in 3D print may apply. Please reach out to us for a specific custom design 3-4weeks before the event!
Are you insured?
Yes! Your safety is our top priority. We have insurance of up to $1,000,000 and can provide for your venue.
What is needed for set up?
We will need internet and an outlet. If you do not have any of these or unsure then please reach out to us and we will do the rest of the job!
How much space do you need?
Minimum space is 8'x8'
Maximum would be 12'x12'
Do you charge travel fee?
Extra fee may apply to outside of 30miles from 14623
What is your cancellation policy?
Fully refundable if canceled by 30days before your event. 50% deposit is non-refundable when canceled within 30 days of your scheduled event.