FAQs
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Do you provide prints?
We provide prints! All our packages will come with prints either in 2x6" or a full photo layout in 4x6 or 6x4".
When you secure your date, we will be sending an event questionaire for you to choose the layout and design.
What are fun custom 3D printed props?
Full custom 3D printed props are personalized event props designed just for you and yours to keep after the event!
Examples includes
- Company logo
- Wedding names or initials
- Fun custom words or phrases
- Event specific names (birthday, holiday, etc)
- The coolest idea you can imagine!
Important: We will need a PDF or SVG or PNG image of your logo or design to create your props. For clarity and quality, we dont use human faces.
How much is deposit? Is it refundable?
Deposits are Non-Refundable but require to reserve your date.
- Starter Spark -> $200 Deposit
- Signature Standard -> $200 Deposit
- Galaxy Premium -> $200 Deposit
- Cosmic Elite -> $300 Deposit
Can I extend the booth time during my event?
Yes! You can add extra time for $60 per half hour, subject to availability.
How early do you need to set up?
We usually arrive at least an hour and a half before your rental time to set up and ensuring that everything is running smoothly. The cost does not include set up and tear down phase.
Please kindly let us know if the set up time will coincide with any activities that can cause disruption.
Do you do custom props?
Yes!!! We will be providing a traditional props and 3D PRINTED props, we are proudly collaborated with Universeways,llc to make this unforgettable memories!
An extra fee for custom props in 3D print may apply. Please reach out to us for a specific custom design 3-4weeks before the event!
Are you insured?
Yes! Your safety is our top priority. We have insurance of up to $1,000,000 and can provide for your venue.
What is needed for set up?
We will need internet and an outlet. If you do not have any of these or unsure then please reach out to us and we will do the rest of the job!
How much space do you need?
Minimum space is 8'x8'
Maximum would be 12'x12'
Do you charge travel fee?
Extra fee may apply to outside of 30miles from 14623
What is your cancellation policy?
If you cancel within 30days, the deposit is forfeited and additional cancellation fees may apply, since it's unlikely we can rebook your date on short notice.
Can I reschedule my event and keep my deposit?
Yes! If you notify us at least 30 days before your event, your deposit may be applied once toward a new date within 12 months (subject to availability).